Delivery Information and returns policy

After ordering on line you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering

For all Deliveries with in Australia, we use Australia post and a tracking service within 3 working days

Please advise if you wish us to use an alternative service

We will endeavour to deliver goods from stock as soon as physically possibly, however made to measure products can take up to 8 weeks


Returns Policy


From the date of shipment, you have 28 days to evaluate your purchase. Provided it has not been damaged, used or worn (other than to try on for size) and no labels have been removed, you may return it in its original packaging for a full refund, or exchange at your discretion.
 
Please note that we will refund our original shipping charges or the costs of your return (e.g. postage or re-import duties) only if the goods are in some way faulty. For other returns you will be responsible for all return costs, including any re-importation duties or other taxes.

We do not accept returns on made to order products such as bagpipes, kilts and tailored garments. You may return made to order products for exchange if they are faulty or have a defect that is not considered normal wear and tear. All our bagpipes are covered by a 5 year guarantee where you must register the bagpipes using the enclosed card or alternatively online here: http://rghardie.com/forms/register 
 
Important: if you do wish to return an item, please email kiltmaker@optusnet.com.au to make arrangements before sending it. We will issue you with a returns number, which must be quoted either on the box or on a packing slip within.
 
The Company reserves the right to charge a restocking fee, which may be deducted from any refund or credit.